The airline received the necessary engine components on 22nd May 2024 for one of the affected aircraft and as a result, anticipates having it back in operation within 24 hours.
The Kenya Airways (KQ) teams have worked tirelessly to readjust the network and schedules and are delighted to report that the network is gradually returning to normal.
Dear Valued Customers,
On Sunday, May 19th, 2024, we issued an update regarding disruptions in our flight schedules due to the unscheduled and extended grounding of two of our 787 Dreamliners. This grounding was caused by constraint in delivery of engine components. Today, we are pleased to announce that we have received the necessary engine components for one of the affected aircraft. As a result, we anticipate having it back in operation within the next 24 hours.
Over the past few days, our dedicated teams have worked tirelessly to readjust our network and schedules. We have also proactively communicated with passengers who were impacted by these changes. We are delighted to report that our network is gradually returning to normal.
We understand the importance of your travel plans and the expectation of a seamless, hassle-free experience when you choose to fly with us. Unfortunately, circumstances beyond our control led to this disruption, and for that, we sincerely
apologize. Your patience and understanding during this challenging time are greatly appreciated, and we are truly grateful for your continued support.
Rest assured that we are exerting every effort to swiftly and efficiently resolve this issue. Your safety and well-being, along with that of our crew, remain our unwavering top priority.